NPS Prism

NPS Prism is a customer experience (CX) benchmarking platform developed by Bain & Company, designed to provide insights that help businesses enhance their customer journeys. The platform allows business leaders to access real-time data, benchmarking metrics, and tailored insights to make informed decisions about customer experience improvements. With a global dataset and customer feedback from various industries, NPS Prism helps companies understand their performance relative to competitors and identify impactful areas for enhancement in customer satisfaction.