Customer Service Pro, Call Center Agent

• Provide customer service for retail, tenant hotline, or energy supply projects in a 100% inbound service environment
• Retail: Process orders by phone and in writing, provide delivery-time information, advise customers on products, and conduct cross-selling activities
• Tenant hotline: Record and forward service requests and damage reports, and answer general questions about tenancy agreements
• Energy supply: Support existing customers with contracts, tariffs, meter readings, invoices, and address changes

• Initial practical experience in customer service, a call center, or customer support
• Available to start immediately or no later than November 2
• Willingness to work shifts from Monday to Sunday between 7:00 a.m. and 3:00 a.m.
• Enjoy interacting with customers, understand diverse requests, and have a solution-oriented approach
• Confident PC user with the ability to quickly learn common software, such as MS Teams, email, chat, and customer management systems
• Very good German language skills, both written and spoken
• Permanent residence in Germany; working from abroad is not possible

• 100% remote work from anywhere in Germany
• Permanent full-time or part-time employment contract (35–40 hours per week)
• Attractive hourly wage plus optional bonuses
• Complete hardware package for home use (PC, keyboard, mouse, headset, and webcam)
• Professional, fully paid onboarding and training (theory and practical training)
• Diverse internal career advancement opportunities
• Exclusive discounts and offers for online shops, events, and travel (Corporate Benefits)
• Respectful work environment and diverse team