Dutch Speaking Customer Support Specialist

• Deliver friendly, professional, and efficient customer support in Dutch via phone, email, and live messaging
• Assist customers with account settings, order tracking, product specifications, billing, and returns
• Diagnose and resolve common customer challenges, aiming for first-contact resolution
• Maintain high standards of service quality, empathy, and customer satisfaction (CSAT)
• Log customer interactions, notes, and resolutions in internal CRM systems
• Escalate complex technical, payment, or operational issues to senior support tiers
• Participate in virtual team huddles, coaching sessions, and continuous improvement initiatives

• Native or near-native fluency in Dutch (C1/C2 level), written and spoken
• Good command of English (B2 level or higher)
• Strong communication skills, active listening abilities, and a solution-oriented mindset
• Comfortable navigating multiple digital tools, chat interfaces, and CRM databases simultaneously
• High degree of self-discipline, reliability, and time management for remote work
• Quiet, dedicated workspace with a stable, high-speed broadband internet connection
• Previous experience in customer support, contact centers, or hospitality is an advantage, but not strictly required
• Currently residing anywhere in mainland Portugal or willing to relocate

• 100% remote work within mainland Portugal
• Technical equipment provided
• Daily meal allowance paid on a card
• Holiday and Christmas allowances paid in monthly installments
• Comprehensive private health insurance from day one of employment
• 22 days of annual paid leave
• Compensatory time off for working on Portuguese public holidays
• Comprehensive relocation support for eligible candidates, including travel reimbursement and accommodation options
• Fully paid initial virtual training program
• Continuous online coaching
• Internal promotion pathways within a global organization