Systems Analyst

• Provide technical support to users and manage user accounts
• Diagnose and troubleshoot application issues
• Write clear, concise, and descriptive bug reports
• Handle service requests, including database exports and imports, as well as data quality management
• Dispatch tickets
• Analyze, identify, and document opportunities to optimize applications and support processes
• Contribute to the data quality and usability of applications
• Communicate user feedback to Product Management
• Participate in building the support knowledge base and compiling user documentation
• Collaborate with Product Management, Developers, the Quality Assurance Team, and Business Partners

• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, Business Administration with an IT focus, Data Analytics, or Information Technology
• Knowledge of Oracle databases and SQL, with basic PL/SQL skills
• Strong Microsoft Excel skills
• At least 1 year of experience in CRM support
• Advanced or fluent English is required

• Home office
• Opportunity to learn and grow with ANDRITZ
• All qualified candidates will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability