Cloud Support Administrator

• Manage network platforms, firewalls, VPNs, policy-based routing, and load balancing
• Act as an escalation point for technicians and resolve high-priority incidents according to ITIL best practices
• Manage service requests according to change management procedures
• Monitor, analyze, and resolve incidents for customer infrastructure in Azure
• Install, configure, and administer customer systems in Azure
• Communicate technical issues and solutions to clients
• Develop, maintain, and provide training on standard operating procedures, best practices, customer runbooks, and automation processes
• Deliver exceptional client service throughout the service lifecycle
• Interface with other departments to provide client feedback and ensure client success
• Configure monitoring and alerting for physical and virtual infrastructure
• Manage and maintain physical and virtual components, including Atmosera's management stack
• Perform quality assurance checks on migrated and greenfield environments
• Manage Azure Virtual Desktop, Azure Site Recovery, disaster recovery, and multiple client environments with Azure Lighthouse
• Ensure compliance with FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1, SOC 2, and internal security practices
• Manage and administer Windows and Linux servers
• Configure and administer Hyper-V and VMware hypervisors
• Participate in an on-call rotation for escalated support to meet SLAs
• Implement infrastructure automation using PowerShell, Bicep, and CI/CD practices
• Develop and maintain Bicep Infrastructure as Code templates for repeatable infrastructure deployments

• Bachelor's degree in a technical field or equivalent experience
• 3+ years of experience in support administration, specifically with Azure Cloud
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices
• Experience with network platforms and firewalls, including VPNs, policy management, load balancing, and policy-based routing
• Demonstrated ability to configure and administer Azure Site Recovery and troubleshoot complex issues
• Knowledge of ITIL best practices for incident and problem management
• Excellent written and verbal communication skills with the ability to present technical information to clients
• Strong analytical mind focused on root-cause analysis, knowledge development, and process creation
• Ability to work independently and as part of a team
• Preferred experience with Hyper-V and VMware hypervisors
• AZ-104 certification highly preferred; must obtain within 90 days of employment or be subject to termination

• Contract - LATAM
• Remote work arrangement
• AZ-104 certification support/requirement pathway (must be obtained within 90 days of employment)
• On-call rotation support