Customer Success Manager – Commercial

• Manage a set of corporate customers using Arctic Wolf’s CyberSOC solution
• Achieve renewal and expansion targets through consultative selling
• Listen to customers and provide feedback to the business
• Ensure customer satisfaction and deliver quarterly account reviews
• Negotiate upsell opportunities by positioning additional Arctic Wolf service offerings
• Advise customers using domain and product knowledge to develop future growth plans
• Plan and prioritize high-volume activities and requests
• Manage customer issues and requests, clarify issue sources and impacts, evaluate courses of action, and coach customers toward alternative solutions
• Create and manage automated processes to forecast and communicate at-risk customers
• Build risk mitigation plans to retain at-risk accounts
• Conduct duties in accordance with AWN Information Security policies, standards, processes, and controls

• 5+ years of demonstrated success in a sales role, preferably in a technology organization
• Field sales experience strongly desired
• Ability to be flexible and work in a rapidly changing environment
• Aptitude for technology
• Knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
• Ability to pass a criminal background check
• Employment verification required as a condition of employment
• Ability to utilize technology related to keyboards, verbal communication, and device screens requiring visual acuity
• Mobility to navigate company office spaces if located in an office
• Mobility sufficient to use public and private transport during business travel
• May need to move or lift 25 pounds or less

• Variable incentive compensation
• New hire equity grants
• Comprehensive benefits package