Registered Nurse – Medical Virtual Assistant, Primary & Functional Medicine

• Become proficient in Ultralight EMR and manage assigned clinical and administrative tasks
• Complete all assigned EMR tasks within 24 hours
• Support prescription refill workflows and prior authorizations
• Coordinate with pharmacies to confirm prescription receipt and obtain medication-related updates
• Follow up with patients regarding actions taken and relevant updates
• Respond to patient messages and emails professionally and promptly
• Learn and use the practice’s supplement platform
• Work with Hint, the payment platform integrated with Ultralight
• Handle patient phone calls and inquiries
• Schedule and reschedule patient appointments
• Provide timely follow-up on patient requests
• Maintain professional communication with patients, pharmacies, and other contacts by phone, email, and patient messaging
• Help manage the support email inbox
• Respond to non-patient-related email inquiries
• Triage emails and draft responses using FAQ resources
• Assist with Instagram posting and caption creation
• Research wellness, functional medicine, and integrative medicine topics
• Download, review, and check requested information
• Provide general business and administrative support

• Registered Nurse (RN)
• Actual hands-on experience working in a medical/clinical practice, not solely general virtual assistant experience
• Hands-on clinical experience in family medicine and/or internal medicine
• Strong experience using EMR/EHR systems
• Ability and willingness to learn Ultralight EMR quickly
• Experience supporting clinical workflows and patient communication
• Strong verbal and written English communication skills
• Clear, professional, and confident communication over the phone and through email
• Comfortable learning new healthcare technology and platforms
• Reliable and able to consistently meet assigned deadlines and responsibilities
• Able to provide consistent, longer-term commitment to the role
• Must speak and write English clearly and professionally
• Must have relevant work experience
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding
• Must be available to attend video meetings with camera on when required
• Reliable laptop or desktop computer
• Stable high-speed internet connection, minimum 25 Mbps
• Noise-canceling headset
• Working webcam for virtual meetings
• Quiet and professional work environment
• Preferred: Previous experience using Ultralight EMR
• Preferred: Experience in primary care, functional medicine, integrative medicine, wellness, or longevity
• Preferred: Hands-on experience with prescription refills, prior authorizations, pharmacy coordination, and patient follow-ups
• Preferred: Experience supporting physicians or other medical professionals
• Preferred: Experience with email triage and healthcare-related research
• Preferred: Familiarity with social media posting and caption creation

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support
• Optional Performance-Based Incentives, bonuses, incentives, or increased hours based on performance