Sales Call Centre Agent – Commission Based, 12-month Contract

• Conduct outbound sales consultations by phone and face-to-face
• Hunt for leads and cold canvass
• Engage with new customers
• Farm leads from the existing database
• Identify each potential client’s needs and recommend the best product solution
• Provide excellent after-sales service
• Maintain customer satisfaction
• Identify future upsell and cross-sell opportunities
• Manage the sales process and sales pipeline
• Track, measure, and report on individual targets

• Grade 12
• 2–3 years of telesales experience, preferably in an outbound scenario
• Advanced MS Office skills
• Strong understanding of cold canvassing
• Strong understanding of closing sales
• Experience targeting, tracking, and measuring
• Strong consultative approach matching needs with requirements
• Ability to manage and report on individual targets
• Strong pipeline skills, including hunting for new leads and farming existing leads
• Fibre capability is a requirement
• Excellent verbal and written communication skills in English
• Customer-focused and brand-aware
• Self-motivated and self-disciplined
• Ability to work independently and within a team
• Time management skills
• Attention to detail
• Deadline- and target-driven
• Ideal: 2–3 years of face-to-face sales experience
• Ideal: ICT industry exposure with sound knowledge of ISP services
• Ideal: Account management experience
• Ideal: Customer retention experience
• Ideal: Pipeline reporting

• Fully remote work environment with no need to go into the office
• Access to Workshop 17 shared office/workspace branches around the country, covered by the employer
• Laptop, monitor, and headset provided
• Free connectivity provided