Customer Support Specialist

• Serve as the bridge between ApproveMe.com and its users
• Answer sales questions and provide general technical support
• Help users understand and use the WP E-Signature plugin
• Facilitate billing-, user-, and site-related tasks
• Engage with customers and potential customers on the front lines
• Troubleshoot WordPress sites
• Create and customize WordPress plugins and themes
• Coordinate in real time when needed before working on projects or tasks

• Google Spreadsheet proficiency
• Excellent ability to follow directions
• Strong research and helping-people orientation
• Highly organized and detail-oriented
• Excellent communication skills
• Self-starter who takes initiative and sees tasks through to completion
• Curiosity and desire to learn and grow skills
• Pride in quality and craftsmanship
• Prior WordPress experience
• Understanding of how plugins work
• Plugin and theme troubleshooting experience
• Strong command of the English language
• Long-time WordPress user
• Basic troubleshooting of WordPress sites
• Experience creating and customizing WordPress plugins and themes is a bonus
• Independent worker with strong people skills
• Fluent in English
• Personal computer with reliable internet access
• Availability for bi-weekly audio/video meetings between 8 am and 5 pm PST
• Available for 40+ hours per week
• Qualified candidates may be asked to complete a test assignment

• Competitive Local Salary
• Work from your home
• Software reimbursement or provision
• Books or courses that promote continued learning
• Opportunity to solve challenging and meaningful problems
• Custom branded laptop at your five year anniversary
• Frequent interactions with experienced colleagues
• No politics, no b.s., and no jerks