Director, Business and Process Optimization – Pharmacovigilance

• Provide strategic leadership for department operations and resourcing
• Develop and authorize strategic business plans with senior leadership
• Oversee cross-functional activities, projects and initiatives
• Deliver strategic insights, analyses and recommendations for continuous process improvement
• Assess compliance with cross-functional processes, systems, applications, training and communications
• Lead large, complex, cross-functional process improvement initiatives
• Collaborate with stakeholders, peers and leaders on strategy, execution and communications planning
• Provide administrative oversight for staffing, budgeting, scheduling and long-term planning
• Manage and provide strategic direction to a team
• Oversee recruitment, induction, talent development and staff retention
• Provide coaching, feedback, performance appraisals, development plans and career coaching
• Develop and implement business plans and forecasting
• Drive process and systems optimization activities
• Oversee or respond to client and internal process audits and CAPAs
• Cultivate a continuous improvement environment
• Oversee M&A integration activities as an internal transformation consultant

• Life science graduate, pharmacy, nursing, other healthcare related qualification or experience in pharmacovigilance
• Extensive pharmacovigilance experience
• Experience of process improvement, safety applications and systems
• Demonstrated line management experience
• Extensive leadership experience in PV from a service provider environment
• Experience optimizing processes and managing through to implementation
• Outstanding leadership and management skills
• Advanced skill in process development and improvement, especially in clinical and post-marketing PV
• Excellent project management skills
• Superior attention to detail, investigative and analytical skills
• Outstanding interpersonal, negotiation and problem-solving skills
• Superior computer skills, including understanding of clinical management and pharmacovigilance technology and systems
• Expert understanding of clinical trial practices, processes and requirements, including regulatory guidelines and directives
• Superior oral and written communication skills, including ability to communicate in English orally and in writing
• Ability to direct and promote teamwork in multidisciplinary and/or multicultural teams
• Ability to drive innovation in process improvements
• Outstanding organizational, judgment, analytical, decision-making and interpersonal skills
• Certification in process improvement methodologies such as Lean Six Sigma is a plus

• Flexible remote work options
• Collaborative and supportive work environment
• Growth and professional development opportunities
• Opportunity to work on global projects with real patient-safety impact
• Diverse and inclusive workplace
• Coaching, feedback, development plans and career coaching
• Talent development and retention support