Localisation Quality Coordinator

• Collaborate with Localization Managers and Project Managers to assess risk and create quality plans
• Review quality plans regularly and ensure their effectiveness
• Analyze and present timely, actionable reports on quality performance against set standards
• Identify risks and recommend corrective or preventive measures
• Champion quality standards and processes across Localisation teams
• Define, deliver, and continuously improve training sessions and guidance materials for internal linguists, external vendors, and stakeholders
• Validate, arbitrate, and finalise quality evaluations
• Ensure consistent application of scoring frameworks and fair dispute resolution
• Support Project Managers in delivering constructive, actionable feedback to external resources
• Collaborate on tool and process improvements, including the Quality Evaluation Portal, translation quality evaluation systems, and automated QA checks
• Suggest enhancements based on recurring trends or workflow bottlenecks
• Contribute to root cause analysis for quality incidents and client complaints
• Help define preventive actions and assess their effectiveness
• Assist in onboarding and testing new linguists before integration into live projects
• Leverage generative AI tools such as Gemini to optimize workflows, streamline data analysis, and assist in drafting quality reports and CAPAs

• Based in an Asian timezone with the ability to work closely with regional teams and vendors
• Minimum 2 years’ experience in a related role within the localisation industry
• A degree in Translation, Linguistics, or a related field
• Ideally, a native speaker of Korean, Japanese, or Chinese, with excellent proficiency in English
• Excellent communication and negotiation skills, with the ability to provide clear, actionable feedback
• Demonstrated ability to work effectively with distributed, multicultural teams
• Intermediate to advanced Excel skills; ability to extract, process, and interpret data for decision-making
• Familiarity with translation quality evaluation systems, frameworks (e.g., MQM), and CAT tools
• Experience with linguistic arbitration or dispute resolution in a professional setting is desirable
• Strong analytical mindset with the ability to identify patterns, prioritise issues, and propose process improvements
• Knowledge of localisation quality control processes and industry best practices
• Ability to adapt quickly to new tools and workflows, with demonstrated hands-on experience using generative AI, specifically Gemini, for day-to-day productivity, process improvement, and problem-solving
• Familiarity with Audio Localization processes is ideally desired
• CV/resume submitted in English

• Equal Opportunities Policy
• Inclusive workplace and diversity initiatives
• Priority consideration for people with disabilities; valid disability certificate highly valued
• Applicant Privacy Notice protections
• Remote working pattern