Trainer

• Serve as the pedagogical and platform expert within the Professional Services team
• Empower clients to build Collaborative Learning organizations by mastering the platform and methodology
• Own the One-to-Many offer, including Engagement Academy and Stadium webinars
• Ensure clients gain the knowledge and confidence to make implementation projects successful
• Develop a scalable learning ecosystem and training content
• Work closely with Customer Success and Product teams to address client friction points and needs
• Master the platform's core user experience and Collaborative Learning methodology
• Become a platform expert from user and admin perspectives and get certified on the methodology
• Shadow Stadium webinars and Academy workflows
• Host Stadium webinars and receive peer feedback
• Update the Engagement Academy in line with product releases
• Define quarterly priorities with a coach in relation to the Support & Services roadmap
• Contribute to the Confluence knowledge base
• Lead projects improving the One-to-Many strategy, such as new webinar formats, Academy gamification, or localized content
• Participate in Product discovery meetings and share client usage and adoption insights
• Analyze Academy completion rates and Stadium satisfaction scores
• Build processes and maintain Confluence documentation
• Onboard and mentor new Trainers
• Own a recurring team pillar and develop advanced toolkits and training paths

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
• Recognized listening and teaching skills
• Clear and concise written and oral communication
• Proactive approach and preference for a strong results-oriented culture
• Past experience in the learning industry is a plus
• Excellent writing skills in different styles and tones
• Impeccable spelling and grammar in German, English, and French
• Enthusiasm for the company's working environment and culture

• Compensation package includes base salary, a variable component and equity
• Work From Home perks
• 1 month parental leave for the second parent
• Flexible hours
• Total work from home possible anywhere in Germany
• Six active Employee Resource Groups covering Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity
• Corporate Social Responsibility initiatives and CSR Charter
• Convexity Culture framework and team/product/process resources