Product Manager

• Work directly with customers to understand pain points and use cases, with a particular focus on customer-raised asks and requests
• Translate individual customer problems into solutions that can be rolled out to the broader customer base, not just the requesting account
• Understand and solve for compliance requirements across both web and mobile platforms
• Translate web features into mobile features, ensuring parity and platform-appropriate design
• Define and prioritize projects and tasks based on evidence and stakeholder consultation
• Proactively report on progress and challenges to stakeholders and leadership
• Own and drive product briefs, working in close collaboration with Engineering, UX, Solutions Consulting (SC), and Support
• Run gap analyses across multiple areas of the platform to identify where it falls short of customer or compliance needs

• 3-5 years of experience in Product Management (or equivalent experience translating customer needs into shipped features)
• Genuine curiosity about customers and how they use the product
• Ability to clearly articulate problems, proposed solutions, and recommendations, including the trade-offs behind them
• Strong communication skills, confident and articulate with customers, internal stakeholders, and engineers alike
• Demonstrated experience working within a triad model (Product, Engineering, UX) and directly with customers
• Solid instincts for user experience, knowing what makes a feature usable, not just functional
• Comfort working across both web and mobile product surfaces
• Experience with AI tools applied to product workflows
• Data-driven decision making
• Experience defining and measuring success metrics for shipped features
• Ability to uncover common themes across disparate customer feedback

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Health insurance
• Leave Benefits
• 13th Month Pay