Accounts Receivable Officer – Dayshift, Full-time

• Proactively call insurers about overdue invoices, confirm expected payment dates, and identify reasons for delays
• Send professional reminder emails and maintain notes in insurer portals
• Provide supporting documentation when requested
• Track insurer promises to pay and follow up immediately on missed payment dates
• Escalate repeated broken payment commitments
• Investigate and resolve straightforward invoice queries
• Identify missing information preventing payment
• Escalate complex disputes to internal teams and track their progress
• Build strong working relationships with insurers while achieving payment outcomes and reducing overdue debt

• Proven background in Accounts Receivable or debt collection, specifically chasing overdue invoices
• Strong Phone & Email Skills
• Record-Keeping & Accuracy
• Ability to investigate invoice queries, identify missing documentation, and know when to escalate complex issues
• Professional Demeanor: "confident but respectful approach to debt collection" to build strong relationships with insurers
• Experience with Crunchwork, Xero, and Excel; Crunchwork training is available
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
• Must work Australian Eastern Standard Time hours
• 40 hours per week

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Affiliate Marketing Program referral opportunity to earn up to $30 if referral is hired