Call Center Manager – SDR Team

• Onboard new SDRs and help them become productive quickly
• Train, coach, and develop SDRs through ongoing feedback and call reviews
• Monitor calls, outreach activity, and performance daily
• Track team results and send daily reports to management
• Conduct second-round interviews and help select SDR candidates
• Manage SDRs working on different services and campaigns, adapting coaching to each one
• Review datasets and data tools to support accurate targeting, follow-up, and reporting
• Suggest practical ideas to improve team productivity and results
• Use calling software and internal tools to manage and monitor SDR activity

• Experience managing or leading a team of SDRs, sales representatives, or call center agents
• Experience managing representatives across multiple services, products, or campaigns
• Strong understanding of call monitoring, performance tracking, and sales activity metrics
• Experience with calling software, CRM systems, and sales tools
• Strong working knowledge of Google Sheets and Google Docs
• Confidence working with datasets and data tools
• Strong coaching skills and the ability to explain sales processes clearly
• Excellent spoken and written English and Arabic
• Organized, analytical, proactive, and comfortable reporting team performance