AI-First Account Manager

• Own client relationships and account rhythm
• Keep meetings, updates, decisions, and follow-ups useful and timely
• Represent and structure the client's mission, audience, strategy, stakeholders, preferences, and commercial context
• Translate client requests into practical briefs with objectives, inputs, outputs, owners, dependencies, and success criteria
• Coordinate schedules, approvals, and handoffs across client teams, partners, and Storm specialists
• Resolve competing requests around account goals
• Identify bottlenecks, missing information, duplicated effort, and unclear responsibilities
• Shape, test, document, and introduce improved workflows
• Protect service quality and critically review AI-assisted work
• Translate performance and audience feedback into recommendations
• Track scope, capacity, approvals, risks, client sentiment, and commercial implications
• Connect clients with relevant Storm colleagues and explain progress, dependencies, limitations, and trade-offs
• Diagnose blockers and make useful escalations
• Develop repeatable AI workflows for account preparation, action tracking, decision records, briefing, and quality checks
• Encode effective methods into reusable skills and workflows and teach them to the team

• Evidence of personally owning client relationships and complex delivery conversations
• Strong systems mindset and ability to explain a process improvement and its results
• Confidence with workflow tools such as Airtable or comparable systems
• Demonstrable, hands-on use of AI tools and agents
• Strong written and spoken English
• Commercial and delivery judgement
• Ability to interpret performance information and develop practical recommendations
• High ownership and attention to detail
• Ability to work as an individual contractor in country of residence
• Availability to work 9:00am–5:30pm Pacific Time
• Agency, social media, or entertainment experience is useful but not required

• Fully remote working within Colombia
• High-end, fast computer
• Latest software and AI tools
• Paid practical task, capped at three hours
• International team environment
• Support from the AI Operations team
• Opportunity to encode successful methods as team skills and workflows
• Professional growth through teaching and team development