Cloud Engineer I – Azure

• Monitor Azure infrastructure, applications, and services using approved monitoring tools
• Acknowledge, triage, and respond to alerts and incidents within agreed SLAs
• Perform first-level troubleshooting and resolution of infrastructure issues
• Escalate unresolved or complex incidents to L2/L3 support teams
• Participate in major incident bridges and provide timely updates
• Document incidents, service requests, and resolutions
• Monitor and support Azure Virtual Machines running Windows and Linux
• Perform routine operational tasks on Azure resources
• Monitor Azure networking components, including Virtual Networks, Load Balancers, and VPN connections
• Support Azure Backup and recovery operations
• Assist with storage administration and capacity monitoring
• Validate scheduled jobs and maintenance activities
• Perform server and infrastructure health checks
• Support patching and maintenance activities
• Troubleshoot Windows Server and Linux patching and backup issues
• Execute standard service requests and operational tasks
• Support approved changes under supervision and validate system health before and after changes
• Maintain operational records and change documentation
• Maintain runbooks, SOPs, and knowledge articles
• Provide detailed shift handovers
• Communicate with customers, vendors, and internal stakeholders
• Participate in process improvement initiatives and operational reviews

• Bachelor’s degree in information technology, Computer Science, Engineering, or Graduate; equivalent practical experience will also be considered
• 1-3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support
• Exposure to Microsoft Azure environments preferred
• Experience supporting Windows and Linux operating systems
• Basic knowledge and operational support experience with Azure Virtual Machines, Azure Virtual Networks (VNet), Network Security Groups (NSG), Azure Storage Accounts, Azure Backup, Azure Monitor, Log Analytics Workspace, Azure Alerts and Action Groups, Azure DNS, and Recovery Services Vault
• Windows administration, Event Viewer analysis, disk and file system management, and service monitoring
• Basic PowerShell knowledge
• Linux administration, service management, log analysis, and basic shell scripting
• Experience or exposure to Azure Monitor, AlertOps, or other infrastructure monitoring tools
• Experience using ticketing and service management platforms such as ServiceNow or HaloITSM
• Understanding of cloud security concepts
• Exposure to Azure DevOps and automation tools
• Familiarity with backup and disaster recovery concepts
• Understanding of ITIL processes and best practices
• Ability to work effectively in a 24x7 rotational shift environment
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Customer-focused approach
• Strong attention to detail
• Good documentation and reporting skills
• Ability to prioritize tasks and manage multiple incidents simultaneously
• Team-oriented mindset with willingness to learn new technologies

• Equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic
• Disability or special-needs accommodation available upon request