Medical Customer Support – Administrative Assistant

• Manage day-to-day customer support communication primarily via email
• Respond to customer questions, requests, and product-related issues in a timely and professional manner
• Communicate with healthcare professionals, including nurses, physicians, and clinical teams
• Use understanding of medical terminology to accurately understand and respond to customer needs
• Escalate complex product or technical issues to appropriate team members
• Manage and coordinate scheduling and appointments
• Support the Head of Product by taking ownership of customer-facing administrative and communication tasks
• Maintain organised records and documentation
• Assist with general administrative tasks as required
• Work collaboratively with the wider team through Slack and Notion
• Help provide a positive and professional customer experience across every interaction

• Previous experience in healthcare administration, medical reception, clinical administration, medical customer support, or a similar environment
• Training or practical knowledge of medical terminology is essential
• Excellent written English and strong written communication skills
• Strong attention to detail and organisational skills
• Comfortable communicating professionally with healthcare professionals via email
• Able to understand customer issues, identify what is required, and take appropriate action
• Comfortable working independently and managing multiple priorities
• Strong computer literacy and confidence learning new technology
• A proactive, solutions-focused approach
• Experience working with hospitals, clinics, physicians, nurses, or other healthcare professionals
• Previous experience in a remote administrative or customer support role
• Experience working within a technology or SaaS environment
• Familiarity with Slack, Notion, or similar collaboration tools
• Experience supporting customers with software or technology products

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM