Call Center Agent II

• Provide exceptional customer service to HealthEdge customers through inbound call center operations
• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between claims department and providers
• Research customer claims in primary payor systems
• Ensure the highest level of customer service on every call
• Perform other duties as assigned or necessary
• Complete training Monday through Friday between 8:00 AM and 6:00 PM Mexico Central Time from November 9 through December 28, 2026
• Work shifts Monday through Sunday between 8:00 AM and 6:00 PM Mexico Central Time from December 29, 2026, through February 8, 2027; weekend employees receive another day off during the week

• High school degree required; Bachelor’s degree preferred
• Must be a citizen of Mexico
• 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment
• Previous Health Care Call Center/Customer Service Experience
• Must be able to work with minimal supervision
• Maintain a full comprehensive understanding of covered benefits, coding and reimbursement policies and contracts
• Excellent verbal and written communication skills
• Attention to detail and problem-solving skills
• Proficiency with MS Office applications, especially Word and Excel
• Spanish speaking and written language proficiency preferred
• Candidates may be required to go through a pre-employment criminal background check

• Employees will be eligible for benefits during their three-month contract
• $250 USD sign-on bonus paid upon successful completion of the three-month contract