Operations and Accounting Support Specialist

• Act as a product and accounting expert for clients and their accountants
• Serve as the central liaison between business owners, in-house accountants, and accounting firms
• Understand the day-to-day issues encountered by users
• Investigate requests and provide answers or solutions
• Escalate issues to technical teams when necessary
• Help corporate and accounting-firm accountants import their data into Pennylane to facilitate migration
• Continuously build knowledge of the product, the company, its vision, and its departments
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to full resolution
• Handle increasingly complex customer requests
• Create and update customer help resources
• Share accounting knowledge and hands-on experience with colleagues
• Provide product teams with well-structured feedback on customer usage
• Identify areas for improvement and contribute to team efficiency
• Lead projects that support product development and improvement

• Accounting qualification: BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s degree in Accounting, Control and Audit (CCA), or Bachelor’s degree in Administrative and Accounting Management
• At least 3 years’ experience in an accounting firm, ideally including at least three tax-reporting periods
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs while maintaining strong customer relationships
• Ability to work independently and as part of a team
• Flexibility in adapting to rapid product changes
• Eagerness to learn and stay up to date with product developments
• Right to work in France required; Pennylane does not currently sponsor visa applications

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid leave
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or in a coworking space
• BSPCE equity grants
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Participation in company events, including Tech Days every three months and an annual offsite
• Highly flexible remote working
• Opportunities to progress into more specialized support, account management, or customer implementation