ServiceNow Certified Technical Architect, CTA

• Own the overarching technical architecture and programmatic governance framework across complex, multi-instance, or domain-separated ServiceNow environments
• Enforce platform health and performance standards, designing custom configurations that respect ServiceNow governor limits, minimize performance degradation, and protect upgradeability
• Design technical integration blueprints orchestrating real-time data flows between ServiceNow and external legacy applications or ERP platforms via Integration Hub, custom REST/SOAP web services, and enterprise middleware
• Review and optimize programmatic foundations, including custom JavaScript scripts, Business Rules, Client Scripts, Script Includes, and complex workflows
• Establish secure platform configurations, defining encryption policies, custom access control lists, Single Sign-On (SSO) loops, and instance security hardening rules
• Lead Technical Architecture Review Boards, evaluating and signing off on custom code modifications, scoped application architectures, and complex data schema dependencies
• Govern automated release and environment deployment paths, coordinating sandbox synchronization, code reviews, update set deployments, and automated testing suite configurations

• 10+ years of core enterprise IT software engineering experience
• 6+ dedicated years acting as a Technical Architect on the ServiceNow platform
• Expert programmatic proficiency in JavaScript, AngularJS, ServiceNow Glide API libraries, HTML/CSS, and structural platform debugging
• Extensive experience managing large data models, handling millions of operational records, optimizing relational database queries, and managing platform archiving rules
• Mandatory ServiceNow Certified Technical Architect (CTA) certification
• ServiceNow Certified Application Developer or Certified Implementation Specialist across multiple core suites (preferred)
• Prior experience managing automated release deployment configurations utilizing modern DevOps pipelines or custom source control integration points (preferred)