Benefits Specialist

• Support day-to-day delivery of Benefits and Absence operations focused on Latin America and provide backup for North America
• Provide day-to-day leadership, coaching, workload prioritization, and development for the Benefits & Absence team
• Serve as the primary escalation point for complex employee, manager, vendor, and stakeholder inquiries related to Benefits, Leave of Absence, Paid Time Off, and other absence programs
• Partner with HR Business Partners, Total Rewards, Payroll, Finance, Legal, Procurement, IT, managers, and external vendors
• Manage relationships with benefits providers, leave administrators, brokers, and third-party vendors
• Oversee the full lifecycle administration of Benefits and Absence programs, including enrollment, life events, leaves, PTO, accommodations, terminations, open enrollment, communications, and wellness initiatives
• Ensure compliance with legislation, company policies, internal controls, and audit requirements
• Monitor KPIs, SLAs, and reporting to identify trends, risks, and improvement opportunities
• Drive process standardization, continuous improvement, and automation using HR technology and best practices
• Maintain process documentation, knowledge articles, and standard operating procedures
• Support regional and global HR transformation initiatives, system implementations, acquisitions, integrations, and related projects
• Act as the subject matter expert for Benefits and Absence programs, advising leaders, HR partners, managers, and employees

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum of 5-7 years of progressive HR experience, including significant experience in Benefits and Absence administration
• Demonstrated experience leading or coordinating teams in an HR Operations or Shared Services environment
• Strong knowledge of Latin America and U.S. employee benefits administration and Leave of Absence programs
• Experience managing relationships with benefits providers, leave administrators, brokers, and third-party vendors
• Experience collaborating with Payroll, HRIS, Finance, Legal, and cross-functional stakeholders
• Strong understanding of HR operations, compliance, employment legislation, and operational controls
• Experience with HRIS platforms such as Workday and payroll systems including ADP Workforce Now or similar solutions
• Advanced Excel skills with experience analyzing operational data, metrics, and dashboards
• Experience leading process improvement, standardization, automation, and operational excellence initiatives
• Project management and change management experience are highly desirable
• Fluency in English and Spanish is required
• Portuguese is a strong plus

• Industry-leading benefits, support, and services supporting holistic health and wellbeing
• Flexible arrangements that work for you (role and location dependent)
• Autonomy, freedom, and ownership
• Inclusive culture based on mutual respect and merit-based systems
• Reasonable accommodations during the recruitment process
• Equal opportunity employment