Business Operations & Accounting Support Specialist

• Act as a subject-matter and platform expert for customers and their accountants
• Serve as the liaison between business owners, in-house accountants, and accounting firms
• Understand and investigate issues encountered by users
• Provide answers or solutions, or escalate issues to the technical teams
• Help in-house and accounting-firm accountants import their data into Pennylane to facilitate migration
• Continuously learn about the product, the company, and its departments during the first three months
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer help resources
• Share accounting knowledge and practical experience with colleagues
• Relay well-developed customer feedback to the Product teams
• Identify areas for improvement and lead improvement projects

• Formal training in accounting (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit [CCA], or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm, ideally covering at least three tax seasons
• Direct experience working with business owners is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Familiarity with Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly to users
• Ability to understand and respond to customer needs while maintaining strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to the tool’s rapid evolution
• Eagerness to learn and stay up to date with product developments
• Must have the right to work in France; Pennylane does not currently sponsor visas

• One of the best supplementary health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days in addition to 5 weeks of paid annual leave
• The opportunity to improve your English through Busuu
• A monthly allowance to support working from home or in a coworking space
• An allocation of BSPCE stock options
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Tech Days every three months for remote Pennylaners
• Annual company retreat
• Highly flexible remote-work culture