Billing & Refunds Coordinator

• Address Customer Experience support tickets related to payments, invoicing, and refunds
• Monitor customer accounts and assist with applying cash receipts, incoming Wire and ACH payments, and reconciling discrepancies
• Prepare daily/monthly journal entries in the ERP system for Cash and A/R transactions
• Process Sales Team Requests, refunds, credits, rate adjustments, and other one-off payment issues in Admin, Stripe, and Avalara
• Identify opportunities to streamline and enhance automation across accounts payable and accounts receivable workflows
• Create and update accounting policy memos and process flowcharts
• Maintain Sales Tax Exemptions and process refunds in Avalara
• Serve as a point of contact for key sellers and provide proactive updates on sales proceeds and payout schedules

• Bachelor’s degree or progress toward a degree in Accounting, Finance, Business, Customer Service or a related field preferred
• 4-6 years of experience in Accounts Receivable, Treasury, Bookkeeping, Customer Support or related finance support roles
• Familiarity with basic accounting principles and ERP systems
• Strong Excel skills
• Experience with Stripe or Oracle Fusion preferred
• Attention to detail in data entry and transaction processing
• Excellent communication and organizational skills
• Ability to work independently and prioritize multiple tasks in a fast-paced environment

• Remote work arrangement
• Autonomy and ownership of development
• Learning, growth, and challenging projects
• Opportunities to work with experienced professionals and specialists
• Exposure to cutting-edge cloud technologies and scalable, resilient applications