Microsoft Dynamics 365 CRM Specialist

• Design, develop, customize and implement Microsoft Dynamics 365 CRM solutions
• Configure and customize Dynamics 365 entities, forms, views, dashboards, business rules, process flows, security roles and related solutions
• Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs and Microsoft Azure integration services
• Develop and improve Power Platform solutions
• Troubleshoot production issues, analyze root causes and implement sustainable solutions
• Translate business requirements into practical technical solutions
• Maintain clear technical, solution and support documentation
• Deliver user and administrator training and knowledge transfer
• Engage with business stakeholders to understand requirements and explain technical options
• Collaborate with the IT team in the Netherlands and support global business users
• Work with internal and external stakeholders when integrating Dynamics 365 with other business systems

• Approximately 5 years of overall IT experience, including at least 3 years in CRM
• Experience developing and supporting solutions using Microsoft Dynamics 365 CRM and Power Platform
• Experience configuring and customizing Dynamics 365 Customer Engagement, including Dataverse, security, solution management, plugins, workflows and custom development
• Experience integrating Dynamics 365 CRM with external applications using RESTful services, APIs and Microsoft integration technologies
• Experience with Microsoft Azure services for enterprise application integration, including Logic Apps, Functions, Key Vault, App Services or WebJobs
• Experience with C#, .NET/.NET Framework, ASP.NET, REST/Web APIs, JavaScript, HTML, CSS and JSON
• Experience with Microsoft SQL Server, including SQL queries, stored procedures, data modelling and performance optimization
• Experience with Azure DevOps, Git, source control, CI/CD concepts, testing and Agile software development
• Proficient knowledge of Microsoft Dynamics 365 Customer Engagement
• Working knowledge of Microsoft Power Platform, including Power Automate, Model-Driven Apps, Canvas Apps and Power Pages
• Knowledge of Microsoft Azure integration services, including Microsoft Entra ID, Azure Logic Apps, Azure Functions and Azure Key Vault
• Ability to analyze business requirements and identify practical technical solutions
• Ability to troubleshoot issues, investigate root causes and implement sustainable improvements
• Clear written and verbal communication, technical documentation and user/administrator training
• Existing right to work in India

• Generous leave allowance
• Access to the GRI Academy
• Remote work arrangement
• Possibility for contract extension