Account Manager

• Own and develop strategic relationships with a portfolio of MSP partners in Germany
• Serve as the primary point of contact and trusted advisor for MSP partners
• Understand partners’ business objectives, go-to-market strategies, and growth priorities
• Build and execute joint business plans to increase revenue, market penetration, and partner engagement
• Drive new business acquisition, partner onboarding, and revenue growth within the MSP channel
• Identify, develop, and close cross-sell and upsell opportunities across the cybersecurity portfolio
• Manage the full sales cycle, including pipeline development, forecasting, negotiations, and deal closure
• Lead contract renewal activities and minimize churn through proactive account planning
• Conduct regular business reviews with partners
• Educate partners on new products, services, and enhancements
• Monitor partner performance through revenue growth, adoption, retention, and customer satisfaction metrics
• Collaborate with Partner Development Representatives, Security Services, and Concierge Security Teams
• Support and participate in partner-focused marketing and sales initiatives
• Maintain accurate pipeline, opportunity, and account records in Salesforce (SFDC)
• Provide regular business updates to leadership

• 3+ years of experience in account management, partner management, channel sales, or business development within the technology sector
• Proven success in managing, growing, and retaining MSP, channel, or strategic partner accounts
• Strong understanding of the MSP ecosystem, recurring revenue business models, and cybersecurity solutions
• Demonstrated ability to achieve or exceed revenue, retention, and growth targets
• Excellent relationship-building, communication, presentation, and negotiation skills
• Experience using Salesforce (SFDC) or similar CRM platforms for pipeline and account management
• Strong business acumen with the ability to identify growth opportunities and develop strategic account plans
• Bachelor’s degree in Business, Marketing, Information Technology, or a related field; equivalent professional experience may be considered in lieu of a degree
• Fluent in English and German
• Experience selling cybersecurity, SaaS, cloud, or managed services solutions through channel and partner ecosystems
• Experience working with MSPs, MSSPs, VARs, or other indirect sales partners
• Knowledge of modern cybersecurity technologies, including endpoint security, vulnerability management, managed detection and response (MDR), or security operations
• Experience in a high-growth technology or cybersecurity environment
• Background checks are required
• Compliance with applicable information security policies, standards, processes, and controls
• Where applicable, authorization to receive software or technology controlled under U.S. export control laws and regulations

• Equity for all employees
• 30 days annual leave
• Bank holidays
• Paid volunteering days off
• Pension plan: BaV Direktversicherung
• Training and career development programs
• Robust Employee Assistance Program (EAP) with mental health service
• Family-forming benefits
• Variable incentive compensation
• New hire equity grants
• Comprehensive benefits package