Charter & Events Operations Coordinator – Dayshift

• Manage charter booking administration, including issuing invoices, maintaining booking records, updating vessel calendars, and confirming pricing, charter times, and availability.
• Monitor and follow up agent and guest payments, including overdue invoices, charter payments, event payments, refundable security bonds, and bond refunds.
• Respond to agent and private charter enquiries regarding bookings, vessels, availability, rates, and inclusions.
• Coordinate pre-charter guest communications, including skipper details, food requirements, approved drinks, charter policies, and related information.
• Maintain operational booking files and provide schedules, guest details, and pickup and drop-off information to onsite teams.
• Maintain agent and partner information and distribute updates on vessel rates, inclusions, availability, and charter information.
• Build relationships with boat owners and support adding new vessels to the fleet.
• Maintain fleet documentation and create or update vessel and event listings across relevant websites.
• Coordinate private charter enquiries across the fleet, including checking availability and negotiating rates and inclusions.
• Manage event booking administration, payment links, outstanding payments, booking records, security bonds, and guest communications.
• Prepare and maintain passenger manifests, collect and update guest information, and coordinate briefing calls and pre-event communications.
• Provide manifests and operational information to onsite event teams.
• Send post-charter review communications and follow the appropriate review process.
• Maintain master sheets, spreadsheets, internal records, training guides, operational documentation, and email templates.
• Support operational and reporting activities, data collection, seasonal availability and rate tables, partner rate information, and other business documents.
• Provide input into sales ideas or strategies where appropriate.
• Perform other position-level duties as they arise.

• Minimum 3 years’ relevant experience in operations coordination, charter or tourism operations, events coordination, or a similar multi-functional support role is essential.
• Experience managing bookings, payments, customer enquiries, and administrative records is essential.
• Familiarity with the tourism or charter industry is desirable.
• Strong organisational and time-management skills, with the ability to manage multiple bookings, events, deadlines, and operational priorities, are essential.
• Strong written and verbal communication skills, with confidence engaging guests, agents, boat owners, partners, and internal stakeholders, are essential.
• Strong attention to detail and accuracy across bookings, payments, guest information, manifests, calendars, and operational records is essential.
• Strong customer service skills and the ability to communicate professionally with guests and external partners are essential.
• Ability to work independently and take ownership of a broad range of day-to-day operational responsibilities is essential.
• Strong spreadsheet, record-management, and digital administration skills are essential.
• Experience supporting event operations, guest coordination, fleet administration, or partner management is highly regarded.
• Confidence discussing rates, inclusions, availability, and booking requirements with customers and external partners is highly regarded.
• Ability to manage changing priorities and work across multiple functions within a small, fast-moving business environment is essential.

• Permanent work from home
• Monday–Friday: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success
• Competitive pay and benefits
• Additional entitlements
• Structured career development programs
• People-first culture prioritizing stability, growth and genuine care
• Equal opportunity and inclusive workplace