Junior Systems Administrator

• Serve as the first point of contact for internal IT support requests
• Troubleshoot and resolve hardware, software, and connectivity issues
• Own and maintain the IT ticketing queue and support workflows, including triage and prioritization
• Administer Microsoft 365 and Entra ID, including provisioning, licensing, groups, mailboxes, and security policies
• Manage employee onboarding and offboarding across business systems
• Manage company endpoints through Intune, including enrollment, configuration, compliance, and software deployment
• Administer accounts and permissions across SaaS platforms including Front, Dialpad, and Zoho CRM
• Conduct periodic license and access audits
• Assist with cloud and on-premises infrastructure administration and maintenance
• Support patching, monitoring, routine maintenance, network infrastructure, VPN access, backups, restore testing, and disaster recovery procedures
• Support endpoint and email security tooling and help respond to alerts
• Triage issues in internal web applications, reproduce problems, and write precise bug reports
• Investigate issues using application logs, browser developer tools, and database queries
• Distinguish and independently resolve user errors and data problems; log genuine defects and enhancement requests
• Verify fixes and assist with release testing before production deployment
• Perform straightforward data and configuration corrections under guidance
• Progress toward making small code fixes with mentorship
• Maintain documentation, runbooks, and internal knowledge base articles
• Identify process gaps and propose improvements
• Assist with internal reporting tools, dashboards, and workflow automations
• Contribute to business data and reporting requests as skills develop
• Collaborate with the IT Administrator and other departments to understand technology needs
• Develop capability to manage IT operations independently and provide backup coverage

• Minimum 2 years of experience in IT support, systems administration, or a similar technical role
• Solid troubleshooting skills across Windows environments, networking, and end-user hardware and software issues
• Working familiarity with Microsoft 365 administration, including user and license management at minimum
• A methodical approach to problem-solving: able to isolate a problem, gather evidence, and describe it precisely
• Comfortable working in a small team with significant autonomy and breadth of responsibility
• Strong communication skills and ability to explain technical concepts clearly to non-technical colleagues
• Detail-oriented, with a genuine habit of keeping documentation accurate and up to date
• Collaborative and service-minded toward internal employees
• Able to work 8:00am–5:00pm Eastern Time, Mondays to Fridays
• Nice-to-have: hands-on Microsoft 365 and Entra ID administration, including Exchange Online, Teams, SharePoint, and Conditional Access
• Nice-to-have: endpoint management, particularly Microsoft Intune
• Nice-to-have: basic SQL, including SELECT queries with joins
• Nice-to-have: comfort reading application logs and using browser developer tools
• Nice-to-have: exposure to Git and issue trackers such as Linear, Jira, or GitLab
• Nice-to-have: exposure to web application development in Python, JavaScript, or a similar stack
• Nice-to-have: exposure to cloud infrastructure such as Azure, AWS, GCP, or DigitalOcean
• Nice-to-have: familiarity with VPN and remote access technologies such as Tailscale or WireGuard
• Nice-to-have: scripting or automation experience with PowerShell, Python, or similar tools
• Nice-to-have: exposure to containers or Linux server administration
• Nice-to-have: experience with no-code or low-code automation platforms such as n8n, Power Automate, Zapier, or Make
• Nice-to-have: familiarity with BI or dashboard tools such as Metabase, Power BI, or Grafana
• Nice-to-have: relevant certifications such as Microsoft 365 Fundamentals, CompTIA A+ / Network+, or Azure/AWS fundamentals

• Direct mentorship from the person who built and runs the entire environment, working your exact hours
• Genuine breadth across identity, endpoints, networking, cloud, security, application support, and reporting
• A clear growth path toward independent ownership of IT operations and toward hands-on development work
• Other benefits may be discussed during offer