Sales & Patient Coordinator – Aesthetics Clinic

• Respond promptly to new leads generated through the clinic's advertising campaigns
• Follow up with prospective patients via phone and other communication channels
• Conduct reactivation campaigns with previous and existing clients
• Answer incoming calls and provide a warm, professional first point of contact
• Build rapport with prospective and existing patients while demonstrating empathy and understanding
• Identify patient needs and guide them toward booking an appointment
• Manage and maintain the clinic's sales pipeline
• Consistently follow up with interested leads who have not yet booked
• Keep patient and lead information organised and up to date within the clinic's EMR system
• Move interested prospects efficiently from enquiry through to scheduled appointment
• Maximise the clinic's appointment calendar and minimise missed opportunities
• Provide a positive, energetic, and professional experience during every patient interaction
• Take ownership of the sales pipeline within the first 60–90 days
• Ensure new enquiries and client reactivation opportunities are consistently followed up and converted into appointments

• Sales-driven and hungry to convert leads into appointments
• Highly organised and capable of managing multiple leads and follow-ups
• Confident and comfortable speaking with people over the phone
• Warm, friendly, empathetic, and compassionate
• Excellent communicator with strong interpersonal skills
• Proactive rather than needing constant direction
• Reliable and available during agreed working hours
• Comfortable working independently and taking ownership of the sales pipeline
• Motivated by targets, results, and keeping the appointment schedule full
• Professional and confident when dealing with prospective patients
• Previous experience in the medical or aesthetics industry is strongly preferred
• Experience in appointment setting, sales development, lead generation or lead follow-up, patient coordination, medical reception, aesthetics or cosmetic clinics, customer service, or healthcare administration is valuable
• Experience with an Electronic Medical Record (EMR) system is a plus; the client uses Pabau
• Comfortable being available during periods when patients are most likely to respond, including some Saturday availability

• 100% REMOTE
• $50 birthday bonus
• $200 testimonial bonus
• NO TRACKER. NO PROBLEM
• Potential to transition into full-time hours as the clinic grows
• Flexible scheduling around exact weekday hours