Associate Field Service Technician

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance
• Inspect products for correct operation and resolve or escalate issues according to established procedures
• Troubleshoot hardware and software failures using diagnostic tools
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Refill consumables as directed
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on usage and operation of installed hardware and software
• Schedule services, complete required paperwork, and work with customers to ensure satisfaction and understanding of product functionality
• Participate in hardware and software training, KPI initiatives, and special projects

• Education or equivalent work experience required
• Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
• Good written and verbal communication skills
• Driver's license and driving record that satisfies DN's fleet requirements

• Equal opportunity employer
• Diversity-valuing workplace
• On-the-job, classroom, and web-based hardware and software training