Medical Information Specialist, French & English Speaking

• Translate English documents into the target language and deliver translated responses by phone or in writing
• Triage and respond to drug information inquiries from healthcare professionals and patients
• Disseminate drug information verbally or in written correspondence
• Identify adverse events and product complaints during customer interactions
• Perform intake to generate initial adverse event and product complaint reports in compliance with SOPs
• Fulfill local regulatory authority requirements for post-marketing adverse event reporting
• Assess information requirements and determine the appropriate depth of information collection
• Write adverse event and product complaint narratives and medical inquiry custom responses
• Coordinate quality-related complaint processes with Quality Assurance, Regulatory Affairs, and complainants
• Evaluate medical literature and develop information for written dissemination to healthcare professionals
• Support market and competitive product research, system development, sales training, and field liaison projects
• Perform medical writing and assigned on-call responsibilities
• Maintain and improve Medical Communications Call Centre customer service and process metrics

• Life Sciences or healthcare degree or equivalent
• Strong clinical background
• Excellent verbal and written communication skills
• English C1 level obligatory
• Native-level fluency in French essential
• Strong translation skills
• Ability to work European hours, 8am–6pm CET Monday–Friday
• Legally eligible to work in the European Union
• Computer proficiency in Microsoft Word, Excel, and other Windows applications
• Experience with Medical Information Management Systems, Safety Databases, or equivalent
• Ability to travel up to 10%
• Preferred: Pharma D / M Pharma, MSc or other Life Sciences or healthcare degrees
• Preferred experience in call center, medical information, pharmaceutical industry, clinical experiences, and medical writing

• Remote work from a home office or European Hub Office
• Bank holiday work compensated with a day off in lieu
• Equal Opportunity Employer and inclusive workplace
• Employee development and talent investment