Junior Authorization Line Specialist

• Provide high-quality customer support for banking and card-related inquiries
• Handle incoming calls and written requests from customers in English
• Resolve customer issues during the first contact whenever possible
• Support transaction authorization processes and handle sensitive card-related data
• Assist customers with account-related topics, payments, and billing issues
• Escalate complex cases to dedicated teams when required
• Maintain accurate documentation in internal systems
• Follow defined procedures and comply with financial regulations
• Build positive and professional customer relationships
• Work in a 24/7 home-based remote shift environment

• Very good command of English (C1), written and spoken
• Secondary education (high school diploma)
• Customer-oriented mindset and willingness to learn
• Good communication and interpersonal skills
• Basic computer skills, including MS Office and ability to navigate systems
• Ability to work with procedures and deadlines
• Full flexibility to work in a 24/7 shift environment, including night shifts, weekends, and public holidays
• First experience in customer service, call center, or banking is nice to have
• Interest in financial products and customer support is nice to have
• Ability to comply with U.S. Bank policies, procedures, Code of Ethics and Business Conduct, and workplace conduct and safety policies

• Stable employment in a recognizable international company
• Full onboarding and paid training
• Clear career paths and internal development opportunities
• Friendly, supportive team environment
• Up to +15% bonus for non-standard working hours
• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension