Customer Service, Sales Administration Assistant

• Serve as the primary first point of contact for incoming customer and business calls during agreed Australian business-hour coverage using the company’s VoIP softphone
• Answer customer enquiries, take telephone orders, transfer calls, record messages and complete callbacks
• Assist with product enquiries, stock availability, customer-specific prices, order status, invoices, freight and delivery information
• Handle complaints and escalate complex matters promptly
• Maintain accurate notes of calls, customer requests and follow-up actions
• Make proactive outbound calls to existing customers to maintain relationships, encourage repeat orders and introduce relevant products
• Follow up inactive customers, quotations, brochures, samples, previous enquiries and outstanding orders
• Identify upselling and cross-selling opportunities in a helpful, consultative manner
• Follow up new prospects supplied by the external telemarketing agency
• Introduce the company and relevant product ranges, confirm buyer needs and arrange catalogues, samples and quotations
• Log call outcomes, objections, promised actions and next-contact dates
• Escalate high-value opportunities, complex negotiations and non-standard pricing matters to the Australian sales team
• Prepare and process customer sales orders and invoices using MYOB
• Check customer details, product codes, quantities, prices, discounts, GST and freight charges
• Maintain MYOB customer, accounting and transaction records and supporting files
• Assist with payment allocation, basic account reconciliation and accounts receivable follow-ups
• Provide general administrative support, process telephone, email and online orders, and respond to customer and supplier emails
• Use Microsoft Outlook, Excel, Word and Microsoft 365 for correspondence, documents, records and reporting
• Conduct Google and online research and verify operational information
• Collaborate with the administration and sales teams, take ownership of assigned tasks and communicate status or issues promptly
• Apply approved AI tools appropriately for email, research, summaries and Excel assistance while protecting confidential information and reviewing AI-generated work

• Philippines-based candidate
• Minimum 2–3 years’ experience in customer service, sales administration, order processing, accounts administration or a closely related role
• Strong telephone and customer-service skills and an excellent command of spoken and written English
• Proven experience handling inbound calls and making outbound customer follow-up calls
• Ability to build rapport and recommend appropriate products
• Proven, hands-on MYOB invoicing experience is favourable, together with good basic bookkeeping and accounting knowledge
• Willingness to complete a practical MYOB invoicing test and live inbound/outbound customer call role-play during recruitment
• Excellent numerical skills and strong attention to detail, especially with invoices, orders, prices, GST and freight
• Excellent Microsoft Outlook skills and strong competence with Excel, Word and Microsoft 365
• Good common sense, independent problem-solving and organisational skills
• Ability to manage several responsibilities while keeping incoming phone calls as the immediate priority
• Professional customer email skills and sound Google research ability
• Ability to work independently and consistently in a remote environment
• Ability to communicate issues early and maintain strict confidentiality
• Highly organised and able to manage repetitive tasks consistently and accurately
• Ability to follow procedures while knowing when to ask questions
• Disclose any existing ongoing roles or client work
• Reflect this engagement on LinkedIn, clearly marked as “Independent Contractor”

• 100% remote work from home
• Flexible time management as an independent contractor, while aligning with AU business hours
• Training regarding the company’s approved use of AI
• Independent Contractor Agreement engagement