Customer Support Consultant, German, English C1

• Deliver customer support via email, chat, and calls
• Follow internal procedures and SOPs
• Collaborate with internal teams to ensure efficient issue resolution
• Handle sensitive customer data securely
• Apply customer happiness practices
• Maintain deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

• Fluency in German and English (C1 or higher), both spoken and written
• At least 6–12 months of experience in customer support
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer with at least 8GB of RAM
• Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
• CV in English

• Flexible schedule: 5 days a week, from 8:00 AM–4:00 PM or 12:00 PM–8:00 PM GMT+2
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• Benefits and conditions defined in the engagement agreement; independent contractors may not be eligible for all benefits