Global Process Owner – Opportunity to Cash

• Set the strategy, govern, and continuously improve the end-to-end Order to Cash process
• Lead transformation through standardization, simplification, and automation
• Ensure operational excellence, cost efficiency, process compliance, and enterprise alignment
• Lead a cross-functional governance team with Commercial Leaders
• Define and drive the long-term Order to Cash vision and global transformation roadmap
• Establish and monitor KPIs for end-to-end performance
• Own global Order to Cash policies and controls and promote adoption through governance, training, and change management
• Provide actionable insights through reporting, analytics, and governance
• Lead global initiatives to eliminate inefficiencies and optimize processes
• Implement improvement efforts across regions and functions
• Benchmark performance against industry standards and best practices
• Ensure consistent execution across geographies and delivery locations
• Oversee third-party managed service providers, including Customer Service Operations, Credit, Cash, and Collections Management
• Manage SLAs, KPIs, and governance for service providers
• Collaborate with Treasury to improve cash flow and DSO
• Optimize CRM capabilities and integration across CRM, ERP, workflow automation, and telephony platforms
• Lead banking platform connectivity and cash application automation improvements
• Set and achieve annual productivity targets
• Implement automation and digital solutions
• Lead and develop a global team of process and subject matter experts and change agents
• Provide strategic oversight of external service partnerships
• Build organizational capability through mentoring, training, and career development
• Support adoption of new processes and technologies
• Conduct process design oversight and project leadership as assigned
• Set individual development goals and stay current with industry trends, regulations, and innovations
• Report to the VP, Global Business Service; lead 4 subject matter process expert direct reports and a 70-member Managed Services team

• Bachelor’s degree or above in business or related field
• Senior process expert with strong business acumen and ability to lead through influence
• 7+ years of experience working in a GBS/multi-functional shared services environment
• Experience partnering with Commercial, Country Group Leadership, Finance, Treasury, IT, Procurement, HR, Audit, and external Managed Service Providers
• Experience working with global processes and systems
• Dynamic leadership abilities to adapt quickly and lead through change
• Experience in Global Opportunity to Cash processes leading internal and external GBS Teams highly desired
• Excellent financial acumen and understanding of the P&L and working capital
• Experience implementing global processes and using SAP, C4C CRM, credit management solutions, and customer service telephony platforms
• Working knowledge of SOX and internal controls, including policies and procedures
• Experience with RPA, AI, Machine Learning, and business query and analytics tools highly desired
• Ability to identify and drive transformation efforts through direct and indirect influence
• Demonstrated leadership skills and ability to lead change management efforts for new system implementations
• Ability to lead global process development while ensuring local compliance
• Ability to lead process design and subject matter experts as well as Managed Services teams
• Strong communication, change management, and influence skills
• Excellent analytical abilities
• Resume must be submitted in English

• Employees can work remotely
• Equal opportunity employer
• Reasonable accommodation for applicants with disabilities