Solutions Support Engineer

• Provide an outstanding technical support experience for Wiz customers
• Troubleshoot customer technical problems using debugging, networking, and system administration
• Update documentation and create customer solutions when needed
• Scale the support offering through coding, scripting, and automation
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency
• Identify cases requiring technical or strategic escalation
• Create, maintain, and coordinate incident management requests with product or engineering teams
• Design and implement scalable support solutions through automation
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage

• Native Brazilian speaker with excellent command of English, both spoken and written
• Must be comfortable working 10am to 7pm BRT
• 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
• 2+ years of experience with cloud technologies (Azure, AWS, GCP)
• 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
• Experience reading or debugging code in one or more of: Java, Python, Shell, JavaScript, JSON
• Proficiency with command-line tools and Linux operating system environments
• Applicants must have the legal right to work in Brazil without visa sponsorship
• Preferred: Experience with DevOps technologies
• Preferred: Familiarity with REST APIs or GraphQL
• Preferred: Knowledge of basic web technologies, such as HTTP, HTML, and DNS
• Preferred: Understanding of networking fundamentals, including TCP/IP, routing, VPNs, VLANs, peering, and load balancing
• Preferred: Understanding of relational databases

• Participation in on-call rotation for after-hours, holiday, and weekend support coverage
• Opportunity to work with a global team
• Opportunity to contribute to a fast-growing company powered by Google
• Equal opportunity workplace