Global Sales Account Director

• Lead the ongoing strategic business relationship between World Courier and assigned global strategic or key accounts
• Develop, execute, and continuously refine strategic account plans aligned to international, national, and regional business goals
• Drive global revenue growth, profitability, retention, and service satisfaction across assigned accounts
• Build and maintain relationships with executive stakeholders at the highest customer levels
• Identify, develop, and expand new business opportunities within assigned accounts through targeted, value-based selling
• Create and communicate value propositions supporting long-term partnership growth
• Lead and coordinate an extended global team of account managers and cross-functional partners, often through influence rather than direct reporting lines
• Determine priorities, assign tasks, track progress, and ensure execution against strategic account plans
• Own customer issues, complaints, escalations, and internal roadblocks through timely resolution and follow-through
• Navigate a complex matrix organization to align commercial, operational, and support teams around customer commitments
• Gather and analyze market, customer, and competitive intelligence to shape account strategy
• Monitor customer ownership changes, affiliations, market share opportunities, evolving requirements, and competitor activity
• Collaborate with Regional Marketing Specialists on account-based marketing initiatives
• Oversee the RFP process and support MSA-related contract negotiations
• Deliver sales presentations, executive business reviews, proposals, and strategic updates
• Maintain accurate account activity and opportunity tracking in the CRM platform
• Provide monthly account progress updates to management and quarterly communication to the broader extended team
• Mentor others and contribute to account management best practices, tools, and frameworks

• 8+ years of relevant experience in strategic account management, global accounts, client relationship management, sales, logistics, supply chain, pharmaceutical distribution, or related fields
• Bachelor’s degree in Business Administration, Marketing, Sales, Project Management, Supply Chain, Computer Science, or a related field, or an equivalent combination of education and experience
• Strong experience building and executing strategic account plans
• Excellent organizational, project management, and program management capabilities
• Proven ability to lead through influence and deliver results across a matrixed, multinational organization
• Demonstrated success in value-based selling, revenue growth, and customer retention
• Strong executive presence and ability to build trust with senior customer stakeholders
• Ability to manage difficult issues, complaints, and service challenges with ownership, accountability, and resilience
• Strong business acumen with ability to understand the total business, including commercial, operational, and customer service implications
• Excellent written and verbal communication skills, including presentations, proposals, and executive updates
• Ability to interpret customer needs, healthcare and industry trends, and competitive dynamics, then translate them into actionable strategies
• Proficiency with CRM tools and general business systems
• Ability to travel approximately 25%, including customer meetings, conferences, national meetings, and international travel as needed
• Willingness to work extended hours when required to meet business and customer objectives
• Preferred: experience in a multinational organization
• Preferred: background in logistics, complex shipments, supply chain, or highly operational service environments
• Preferred: working knowledge of pharmaceutical distribution, healthcare trends, and strategic selling in complex customer environments
• Preferred: Master’s degree in Business Administration or related field
• Preferred: relevant certifications in account management, customer success, project management, or sales leadership
• Languages: English and/or French

• Benefit offerings outside the US may vary by country and will be aligned to local market practice
• Benefits eligibility and effective dates may differ by benefit and for team members covered under collective bargaining agreements