Strategic Account Manager

• Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion
• Build and execute multi-year account plans aligned to customer objectives and company growth targets
• Lead QBRs and executive engagements to align on customer business outcomes and value
• Develop understanding of customer operations and identify AI-driven impact opportunities
• Advise enterprise customers on AI initiatives and business use cases for AI agents
• Drive expansion, cross-sell, and upsell opportunities across departments and stakeholders
• Serve as the primary point of contact and trusted advisor for customers
• Identify, shape, and close expansion opportunities
• Lead complex negotiations and deal execution
• Build internal champions and multi-thread relationships
• Own the full renewal cycle, including forecasting and close
• Identify churn risks and drive mitigation plans
• Communicate business value to secure renewals
• Lead structured onboarding with cross-functional teams
• Monitor adoption and proactively address gaps
• Partner with Solution Engineering, R&D, and Product on implementation
• Translate customer feedback into actionable product insights
• Represent the voice of the customer internally
• Help build repeatable playbooks for onboarding, QBRs, and renewals

• 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
• Proven quota carrier with clear retention and expansion ownership
• Experience managing complex enterprise accounts and multi-stakeholder relationships
• Strong negotiation and closing skills; ability to work independently and drive commercial outcomes end-to-end
• Executive presence and strong communication skills
• Thrives in early-stage environments
• Analytical and data-driven mindset
• Solid understanding of AI concepts and enterprise applications
• Native or full professional fluency in German (must have)
• Experience in an early-stage or founding role (nice to have)
• Specific experience with enterprise platforms or workflow automation (nice to have)
• Domain expertise in Financial Services or Supply Chain industries (nice to have)