Technical Integration Specialist – AMER

• Collaborate with customers to understand their technical integration needs and assist them through the integration process
• Provide expert guidance on integrating with Constructor's APIs and utilizing open source libraries
• Help resolve technical challenges and integration issues alongside Customer Success teams
• Work with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results
• Act as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations
• Document customer interactions, common issues, and solutions
• Improve integration documentation and customer onboarding
• Provide first level technical support to e-commerce companies integrating their websites and mobile applications with Constructor's platform

• Proven experience in customer support or technical support roles
• Knowledge of REST-based web services, APIs, and integration best practices
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
• Detail-oriented with a commitment to delivering exceptional customer support
• Strong problem-solving skills and a proactive approach to issue resolution
• Able to support customers and team members between 5am and 1pm UTC (9am to 5pm Armenia time)
• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts
• Familiarity with debugging tools such as browser dev tools, API clients (e.g., Postman), or logs
• Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP
• Familiarity working with open source libraries, JavaScript web application development and integration patterns

• Fully remote team - choose where you live
• Regular team offsites to connect and collaborate
• Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year
• Work from home stipend
• Apple laptops provided for new employees
• Training and development budget for every employee, refreshed each year
• Maternity & Paternity leave for qualified employees