Working Student – Customer Service

• Handle customer inquiries in a friendly, reliable, and solution-oriented manner
• Respond to questions about orders, products, deliveries, complaints, and other matters
• Manage assigned cases independently and keep track of outstanding issues
• Handle administrative and recurring tasks conscientiously and accurately
• Document customer inquiries and maintain complete and accurate information
• Coordinate with responsible colleagues and other teams on more complex cases
• Help provide fast and friendly service, even when inquiry volumes are high
• Work occasional weekend shifts by arrangement

• You are currently enrolled at a college or university and have at least three semesters of study remaining
• You have a strong academic record
• You are available to support our team on a long-term basis for 10 to 20 hours per week
• You work independently, systematically, and conscientiously
• You are reliable and hold yourself to a high standard of accuracy
• You complete recurring tasks with focus and care
• You communicate in a friendly, dependable, and professional manner, even when dealing with dissatisfied customers
• You remain patient and solution-oriented and can prioritize different types of inquiries effectively
• You have excellent written and spoken German skills
• You are flexible enough to work occasional weekends
• Ideally, you have initial experience in customer service, e-commerce, retail, or another service-oriented field. This is not required
• You identify with a vegan lifestyle and our company values
• Complete application documents, including a résumé and current academic transcript

• 100% remote – work from anywhere in Germany
• Gross hourly wage of €16
• A motivated and committed team united by a shared mission
• Regular team events
• Attractive employee discounts
• The opportunity to make a direct impact on the success of a sustainability-focused company