Senior Web UX Designer

• Design user journeys, wireframes, and high fidelity prototypes for web pages and components
• Contribute components and patterns to the web design system and keep documentation current
• Prepare specifications, redlines, and handoff documentation for distributed engineering teams
• Work directly in Jira alongside developers, tracking design tickets through completion
• Review live branches and staging builds against design specifications
• Conduct user research with the research lead
• Design and build conversion-focused web pages on a staging branch in the CMS
• Use AI-assisted and design-to-code tools to improve handoff and reduce manual production work
• Explain design decisions to stakeholders and incorporate feedback
• Collaborate with engineers, web authors, TPMs, and web strategists to ship polished, accessible experiences
• Work cross-functionally to understand and communicate user needs and goals
• Navigate ambiguity while balancing multiple projects and priorities
• Support other duties as assigned

• 5+ years of experience designing web or product experiences, ideally within a CMS driven or component based environment
• Experience preparing detailed specs and redlines for engineering handoff, particularly in an asynchronous or distributed team setting
• Comfort working directly in Jira or a similar ticketing system alongside a development team, and following a ticket through to completion
• Familiarity with design systems, tokens, and component libraries, and genuine interest in maintaining and extending one
• Understanding of accessibility (WCAG) standards and how they apply to web design
• Strong visual design skills, with an eye for detail and consistency
• Applied understanding of core design principles: hierarchy, typography, color, and layout
• Strong interaction design and prototyping skills
• High degree of proficiency with Figma
• Exposure to usability testing, user research, or working from research findings
• Basic understanding of HTML and CSS, and curiosity about how designs get built
• Experience leveraging AI tools in your daily design workflow
• Strong communication and interpersonal skills, and a collaborative, team first approach with openness and resilience to feedback
• Degree in Design or a related field, or equivalent professional experience
• A portfolio that shows strong UI/UX craft
• Must reside in Costa Rica
• Nice to have: Adobe Illustrator and Adobe Photoshop
• Nice to have: Adobe After Effects and Lottie
• Nice to have: Familiarity with front end development concepts or a front end coding background
• Nice to have: Experience with AI assisted and generative design tools such as Figma Make or Lovable

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)