Application Support Analyst – Fintech

• Analyze, track, and manage end-to-end payment transaction flows using Oracle SQL, Postman, and OpenSearch
• Maintain business-critical payment services and monitor system health using Grafana and related tools
• Track SLA windows and support reliable operation of payment platforms
• Conduct incident response, root-cause investigations, incident documentation, and cross-functional coordination through resolution
• Resolve transactions flagged for manual parsing
• Investigate payouts or funding stuck in pending status for more than 3 days, updating statuses or escalating as needed
• Communicate with partners and banks to resolve processing issues, file-loading discrepancies, and data-reporting corrections
• Troubleshoot SAR reconciliation issues, including unmatched transactions, missing or duplicate report data, and platform data mismatches
• Coordinate, execute, and roll back service releases
• Verify post-release system health and performance graphs
• Support B2C and Enterprise product lines

• Problem-solving mindset with the drive to investigate novel issues and determine solution steps independently
• Practical experience using SQL for data querying
• Experience using Postman to read API documentation and debug partner integrations
• Basic Linux, network, or cloud administration experience
• Ability to manage concurrent, time-sensitive incidents under strict SLA windows
• Experience interfacing with external entities such as banks, PSPs, and processors
• Experience collaborating with Engineering, Settlement, and Customer Support stakeholders
• Basic skills in any programming language to read code, run scripts, or inspect data payloads
• Advanced written and verbal English skills
• Experience with OpenSearch for log and transaction analysis is nice to have
• Hands-on experience with Slack, Google Workspace, Jira, and Confluence is nice to have
• Domain knowledge in financial workflows, payment lifecycles, and fintech terminology is nice to have
• Bachelor's degree in Computer Science, Information Systems, or a related operational field is nice to have

• Opportunities to learn, develop new skills, take on new challenges, and advance your career across functions and geographies
• Opportunity to shape solutions, challenge the status quo, and see work results firsthand
• Collaboration with talented colleagues from diverse backgrounds and disciplines
• Culture encouraging experimentation, embracing change, and continuous improvement
• Opportunity to contribute to products and services helping millions of customers globally
• Opportunity to help shape Paysend’s future global money movement platform