Client Service Director

• Strategic leadership and development of key accounts
• Long-term client management and identification of business opportunities
• Translating business opportunities into effective social strategies
• Responsibility for account budgets, revenue growth, and profitability
• Developing data- and culture-driven recommendations
• Making clients’ business and communication objectives measurable
• Coordinating cross-functional teams across Strategy, Creator, Paid Media, Content, and AI Operations
• Ensuring timelines, objectives, and quality standards from the initial idea through to the Social Performance Report
• Building sustainable client relationships and providing C-level consultancy
• Identifying new opportunities and actively pitching further developments

• At least 7 years of experience at a digital, social, or creative agency, ideally with a focus on brand management, social strategy, or creator marketing
• Strategic understanding of business, data, and culture, including insights, platform mechanics, and campaign logic
• Experience leading cross-functional teams
• Empathy in interpersonal interactions and clarity in decision-making
• Strong analytical and organizational skills
• Experience managing budgets and timelines
• Excellent presentation and facilitation skills
• Affinity for technology and AI; interest in AI-powered, data-driven, and outcome-oriented social media management
• Professional proficiency in German and English