Accounts Receivable Specialist

• Serve as the primary point of contact for customer billing questions via email and phone
• Proactively follow up with customers regarding outstanding invoices to ensure timely payment
• Investigate and resolve billing issues by coordinating with Sales, Customer Success, and Finance
• Manage and track billing inquiries and collection activities with clear documentation and timely follow-up
• Address customer concerns, clarify invoice details, and resolve disputes
• Maintain a professional and empathetic approach in challenging or escalated customer interactions
• Identify recurring billing issues and collaborate with internal teams to improve processes
• Maintain accurate customer billing records and payment status
• Support the Finance team with reporting and operational improvements related to billing and collections

• Bachelor’s degree in Finance, Business, or a related field
• 1–4 years of experience in customer support, billing operations, collections, or a similar customer-facing role preferred
• Able to work continental US hours
• Strong written and verbal English skills, demonstrated throughout the interview process
• Strong interpersonal skills to handle customer issues
• Highly organized with strong follow-up skills and attention to detail
• Self-starter who takes ownership of issues and drives them to resolution
• Comfortable managing multiple conversations, cases, and priorities simultaneously
• Experience working in fast-paced or high-growth environments is a plus
• Familiarity with CRM, ticketing, or billing systems such as Salesforce, NetSuite, Intercom, or Stripe is a plus
• Ability to work full time Monday–Friday during 3 pm–12 am Cairo time or 6 pm–2 am Lahore time

• Remote work arrangement
• Paid in USD
• Work schedule aligned with 9 am–5 pm ET / continental US hours