Healthcare Appointment Setter – Telehealth Services

• Serve as the first point of contact for patients, assisting them with scheduling telehealth appointments and answering general questions about the consultation process.
• Contact patients through phone calls, emails, or messaging platforms to schedule, confirm, and reschedule medical appointments.
• Coordinate physician availability and patient schedules to ensure appointments are booked accurately and efficiently.
• Collect and verify patient information, including full name, contact details, date of birth, and other information required for appointment registration.
• Conduct basic patient intake by gathering relevant medical information, such as the reason for the visit, reported symptoms, existing medical conditions, and current medications, following established protocols.
• Demonstrate familiarity with common medical terminology and healthcare procedures to communicate effectively with patients and medical professionals.
• Explain the telehealth appointment process and provide patients with instructions on how to access their virtual consultations.
• Send appointment confirmations, reminders, and follow-up communications to reduce missed appointments and improve patient attendance.
• Maintain accurate and updated patient information, appointment details, and scheduling records within the Electronic Health Record (EHR/EMR) or scheduling system.
• Monitor appointment calendars, identify scheduling conflicts, and make necessary adjustments to maintain an organized workflow.
• Follow up with patients who missed appointments or have not confirmed their scheduled consultations.
• Identify patient concerns that require clinical attention and escalate them to the appropriate healthcare professional without providing independent medical advice.
• Communicate professionally, compassionately, and clearly with patients, ensuring a positive experience throughout the scheduling process.
• Maintain patient confidentiality and comply with HIPAA and applicable healthcare privacy regulations.
• Collaborate with physicians, medical assistants, and administrative teams to ensure smooth patient scheduling and coordination.
• Stay up to date with U.S. healthcare terminology, telehealth procedures, scheduling protocols, and patient communication standards.

• Previous experience as a Healthcare Appointment Setter, Medical Scheduler, Patient Coordinator, Medical Receptionist, or in a similar healthcare administrative role.
• Excellent English communication skills, both written and verbal, with a professional and compassionate approach to patient interactions.
• Strong phone communication skills and confidence handling inbound and outbound patient calls.
• Familiarity with medical terminology, common health conditions, and basic healthcare procedures.
• Experience using EHR/EMR systems, appointment scheduling software, or healthcare CRM platforms.
• Ability to manage multiple appointment calendars, coordinate provider availability, and handle scheduling changes efficiently.
• Strong organizational skills, attention to detail, and ability to maintain accurate patient records.
• Knowledge of HIPAA regulations and patient confidentiality requirements.
• Ability to communicate effectively with patients from different backgrounds and handle sensitive situations professionally.
• Comfortable working remotely and using virtual communication platforms.
• Ability to work independently, manage daily scheduling targets, and collaborate with healthcare teams.
• Previous experience with patient follow-ups, appointment confirmations, and reducing no-show rates is a plus.
• Bilingual proficiency in English and Spanish is a plus.
• Proficient in eClinicalWorks (ECW) or other similar software strongly preferred.
• Experience scheduling appointments for U.S.-based healthcare providers, medical practices, or telehealth services preferred.
• Familiarity with patient intake procedures and medical appointment workflows.
• Experience with outbound calling, patient outreach, and appointment conversion.
• Knowledge of healthcare scheduling systems and patient management software.
• Previous experience in a healthcare call center or remote medical administrative position.

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.