Global Communications Systems Engineer – EMEA

• Support the European rollout and ongoing development of Videojet’s customer-facing communications technology
• Deploy, integrate, and improve the NICE CXone contact center platform and its CRM connections
• Partner with service, commercial, integration, and global DTS teams
• Coordinate with local service and commercial teams, integration teams, and global development partners to deliver contact center rollouts and post-launch support across Europe
• Translate business requirements into technical specifications while balancing platform constraints, user experience, cost, and business value
• Develop, configure, and enhance NICE CXone features, call flows, logic-based business rules, alerts, process flows, integrations, and automation
• Provide hands-on support for telephony and communication applications and troubleshoot technical issues
• Identify opportunities to improve reliability and customer experience
• Create SOPs, standard work, onboarding materials, and training for users and managers
• Build and maintain reports, dashboards, data-quality controls, and KPIs

• Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software
• Working knowledge of telephony technologies, including PSTN/POTS and VoIP/SIP
• Experience integrating a contact center platform with Salesforce or another CRM system
• Experience gathering business requirements, producing functional or technical designs, and developing and executing tests
• A degree or certification in IT, telecommunications, programming, or a related technical field, or equivalent directly relevant practical experience
• Advanced to fluent written and spoken English for technical and business communication
• Experience with NICE CXone and Salesforce is a plus
• Programming or application-development experience is a plus
• Experience supporting multi-country technology rollouts is a plus
• Experience developing user training, reports, or dashboards is a plus
• Proficiency in another major European language is a plus

• A remote role supporting a highly visible global technology program
• Professional onboarding and training
• Career development opportunities across Videojet and Veralto
• Opportunity to work with an inclusive, international team