Field Service Engineer

• Install, support, troubleshoot, repair, and maintain Intuitive products in the assigned territory
• Fulfill service agreements and warranty obligations while exceeding customer expectations
• Perform scheduled maintenance, including system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair Intuitive products and associated equipment
• Coordinate and perform system and hardware delivery and installation
• Complete administrative duties, including spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports
• Maintain company-issued tooling, calibrated tool sets, vehicle, laptops, iPads, and other assets
• Support Intuitive teams, including Sales trade show support, customer phone support, and hospital contact coordination
• Provide feedback to headquarters and participate in continuous improvement projects
• Complete equipment training, Intuitive Surgical University classes, and professional development courses
• Maintain territory records, install-base configurations, customer contacts, customer relationships, training, and events
• Mentor junior Field Service Engineers with time served
• Participate in new product introductions and regional process improvement initiatives
• Support service contract renewals

• A university or college degree in science or a technical engineering field, or equivalent
• 5 years of equivalent work experience, or 3 years of experience and a Master’s degree
• Strong written and oral communication skills in the Market’s local language(s) and English
• Strong interpersonal skills
• Strong technical knowledge of Intuitive Surgical products, with time served
• Teaching and presentation skills
• Strong administrative and record keeping skills
• Knowledge of Operating Room protocol preferred
• Track record of solid customer relationships with Surgeons and Hospital staff preferred
• Proven ability to independently troubleshoot complex electro-mechanical systems
• Ability to travel up to 50–70%, dependent upon account distribution and region

• Employees can work remotely
• Remote work designed to be performed outside of the office
• Company-provided tooling and calibrated tool sets
• Company vehicle
• Laptop and iPad
• Professional development courses and required training
• Intuitive Surgical University classes
• Equal employment opportunities and anti-discrimination protections