Solution Engineer

• Lead client discovery sessions to identify business challenges, goals, and core value drivers
• Translate customer requirements into high-level future-state architecture and implementation roadmaps
• Deliver customized software demos, presentations, and proof-of-concepts for audiences from front-line staff to C-level executives
• Address technical objections and respond to RFPs/RFIs
• Partner with Account Executives to accelerate deal closures
• Design and build next-generation customer engagement experiences using Twilio’s Customer Engagement Platform
• Shape conversational experiences combining voice, messaging, autonomous and human-assisted agents, and intelligent workflows
• Design intelligent flows, prototype solutions, and translate business intent into scalable architectures

• Understanding of cloud computing, cPaaS, and AI
• Exceptional public speaking, storytelling, interpersonal, and consensus-building capabilities
• Curiosity about technology and willingness to learn new technology
• Ability to work remotely from Australia, Singapore, or Japan
• Approximately 35% travel anticipated

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program
• Support for employee volunteering and donation efforts
• Remote-first work environment
• Opportunities for team gatherings, functional off-sites, and customer meetings