IT Solutions Engineer

• Build and maintain automated provisioning and deprovisioning across applications
• Implement birthright roles and HiBob-driven joiner, mover, and leaver workflows
• Integrate HiBob, JumpCloud, Tequipy, Google Workspace, Slack, Notion, and the wider SaaS estate using REST APIs, SCIM, and n8n
• Configure and debug SSO/SCIM and SAML flows in JumpCloud
• Own SSO application integrations and troubleshoot provisioning and authentication issues
• Build security and compliance automations for local admin removal and least-privilege enforcement, contributing to DORA, ISO 27001, and SOC 2 initiatives
• Administer Jira Service Management, Atlassian Suite, Slack, and Notion
• Configure JSM workflows, request types, forms, and automations
• Build and test JumpCloud MDM policies, profiles, and scripts for zero-touch Windows and macOS deployment via Apple Business Manager
• Manage software deployment and OS-level endpoint configuration at scale
• Monitor logs, performance, and SaaS usage to identify waste and cost-saving opportunities
• Implement license reclamation and other optimization workflows
• Create and maintain technical documentation, configuration records, automation flows, and API maps
• Lead smaller technical projects from requirements through delivery and provide technical guidance

• At least 3 years in IT support, systems administration, or IT/DevOps engineering
• Hands-on expertise across Windows and macOS environments
• Strong IAM experience with JumpCloud or a comparable IdP, including SSO, SCIM, and SAML
• Strong MDM/UEM experience with JumpCloud MDM, Intune, or Jamf, including profiles and scripts for zero-touch deployment
• Scripting skills in PowerShell, Bash, Python, or similar
• Experience with REST APIs, webhooks, SCIM, and n8n or a comparable automation/iPaaS platform
• Proficiency administering Google Workspace or M365
• Experience with ITSM tools, ideally Jira Service Management
• Clear, concise communication in English across technical and non-technical audiences
• Advanced use of AI tools for troubleshooting, drafting automations, and operational efficiency
• Familiarity with ISO 27001, DORA, SOC 2, and SaaS governance tooling is a strong plus
• Experience with HiBob or similar HRIS-driven automation and Tequipy or similar hardware lifecycle tooling is a strong plus
• Experience in high-growth, modern infrastructure environments is a strong plus
• ITIL 4 Foundation and JumpCloud Core Certification, or willingness to certify, is a strong plus

• Flexible travel and remote or hybrid work across Europe
• Stock Options Program available to every team member
• Continuous personal and professional development resources and opportunities
• Ongoing support and care
• Work & Swim Program: one month in a corporate apartment in Cyprus