Team Lead – Clarity

• Supervise technical support staff across Desktop Services, Network Communications, and other IT disciplines
• Drive service excellence through collaborative cross-functional partnerships
• Develop team members and implement technical solutions meeting critical business needs
• Ensure service levels are maintained
• Provide strategic direction to the team
• Maintain strong relationships with organizational stakeholders
• Contribute to technology solutions supporting Thermo Fisher Scientific’s mission

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in leadership supervising technical staff
• Preferred Fields of Study: Computer Science, Information Technology, or related field
• Strong technical knowledge in IT infrastructure, desktop services, or network communications
• Demonstrated project management and service delivery experience
• Excellence in team development and performance management
• Strong customer service orientation and stakeholder management skills
• Ability to work various shifts as required
• Experience with IT service level management and quality metrics
• Excellent communication and presentation skills
• Proven ability to manage multiple priorities
• Experience in flexible work arrangements
• Travel may be required
• Physical ability to perform computer work for extended periods
• Proficiency with various computer software applications
• Strong problem-solving and analytical capabilities
• Ability to adapt to changing conditions
• Excellent attendance and reliability record

• Fully remote work arrangement
• Opportunity to shape technological solutions while contributing to Thermo Fisher Scientific’s mission
• Global team resources to support individual career goals